Answers to common questions about Genuineinsured decor and photo zone services.
Booking & Packages
How far in advance should I book?
We recommend booking at least 2–4 weeks ahead for standard events. For peak dates (e.g. holidays, summer weekends), 4–6 weeks or more is ideal. Contact us for last-minute availability.
Can I customize a package?
Yes. Our packages are a starting point. We can add or swap backdrops, props, and styling to match your vision. Share your ideas and we will provide a custom quote.
What is included in the price?
Package prices include design consultation, delivery, setup, and teardown within our service area. Additional travel or extra items may incur extra fees; we will confirm before booking.
Setup & Logistics
How long does setup take?
Most photo zones take 1–2 hours to set up. Larger or multi-zone setups may take longer. We coordinate with your venue and timeline so we are ready before guests arrive.
Do you work with my venue?
We work with a wide range of venues. We can discuss access, load-in, and any venue rules when you book. If the venue has specific requirements, share them and we will plan accordingly.
What areas do you serve?
We serve SeaTac, Seattle, and the greater Puget Sound region. Events outside our standard area may be possible with a travel fee. Contact us with your location for details.
Payment & Policies
When is payment due?
A deposit is required to secure your date; the balance is due before or on the event day. We will send exact terms when you book.
What if I need to reschedule?
We understand plans change. Contact us as soon as possible. Rescheduling is subject to availability and our cancellation policy; we will work with you when we can.
Who do I contact for support?
Use the contact form on this site or reach us at the phone number listed. We aim to respond within 24 hours on business days.
Still Have Questions?
We are happy to help. Get in touch for a quick response.